My call was not registered

Exact Spotter works with some telephony providers so that you always have the best quality when making calls through the webphone.

However, there may be a delay in communication between the systems, thus causing your call to take time to be registered in the lead.

If this occurs, simply send the following data to our service team:

• lead link: the lead address, so we can be sure which lead to look at
• call date: in MM/DD/YY format so that we can analyze it in the database
• approximate duration of the call : if there is more than one call to the lead on the same day, this information helps us to be precise in the solution

IMPORTANT:   the average reprocessing period is 72 hours, okay?

Sometimes the call is logged even before we review the case. But rest assured, opening the ticket it will be answered!

I hope I was able to clarify the case for you.