Calls through webphones without integration with VoIP telephony - Spotter V2

Created by Andre Greiner, Modified on Wed, 19 Apr 2023 at 10:47 AM by Andre Greiner

Make calls through Exact Spotter without integration with Voip telephony. For this you need to have a Webfone and configure the redirection to the dialer through a hyperlink (provided by the telephony itself). 

Follow the steps described below to quickly and easily configure:

1.  Log in to the  Exact Spotter page .

a. Enter your email and password and click  Sign in .

 

2.  After  login,  go to  Settings  >  Integrations . 

 

3.  In the  Integrations menu,  access  Software Links.

4.  Check the option  Do not use the phone calls feature ;

5.  Click  Save .


6.  Access the menu  Settings  >  Advanced Settings  >  Others  to customize the  forwarding link  to the webphone. 

 

The  link  must be configured according to the webfone guidelines. Contact  your service provider  to check the best configuration.

7.  It is possible to configure a  generic  link  that allows the  choice of the telephony application  that wants to make the call. To do so, fill in the Phone link customization field   with " tel:{tel} " (without quotes). See image.

8.  Remember to  Save  before exiting the screen.

9.  When clicking on the phone number, within the  lead register , you will be redirected to another web page to choose the phone application to be used.

 

 


IMPORTANT :  Call data  is not  recorded in Spotter.  

If you want to register call data in Spotter, use our API to carry out the development.

API: Exact Spotter V2 - API v3

Done, setup finished.


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