Like any SaaS system, SPotter may exhibit unusual behavior. When this occurs, the service team needs to identify the root cause of the problem and take action.
And so that we can be assertive both in analysis and in solution, one of the pieces of information that we can use is the HAR file.
To find out how to send this file to our team, follow the steps below:
Look for the three vertical dots button ( 
) and select More Tools > Developer Tools .
When the panel opens, select the Network tab .
Look for a round record button in the top left corner of the tab and make sure it's red. If it's greyed out, click on it once to start recording and check the Preserve Log box .
Click the Clear button to clear existing logs in the Network tab.
Reproduce the issue that was happening earlier while network requests are being recorded.
When finished reproducing the issue in Chrome, click Export HAR . The file will be saved in a folder on your machine.
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