How to request call feedback?

Created by Andre Greiner, Modified on Wed, 01 Mar 2023 at 10:04 AM by Andre Greiner

We know that one of the most important functions in the  lead  prospecting and qualification process is communication via phone call, as it is at this moment that the most important information for the next decision-making process is collected and confirmed.

 

With that in mind, the  call feedback  was created to assist in your development, as it is through this  feedback  that you will have a better understanding of what you need to improve in your prospecting, especially in times of  Home Office .

 

To request  feedback  is very simple, follow the step by step below and learn more.


IMPORTANT: The  Call Feedback feature  is only available for calls made through the Exact Spotter Webphone.  


1.  Log in to the Exact Spotter page . 

The. Enter your email and password and click  Sign in .



2.  Access the side menu  Lead/Opportunity  >  Lead  Base  (Funnel) . 


 



3.  Open the record of a  lead  that has already been connected. To facilitate identification, leave only the link icon enabled, in the filter by type of action on  the  lead  timeline . 


 


4.  When identifying the audio, click on the  Link Feedback  option. 


 


5.  After opening the form, click on the  Ask   manager for feedback option. 



 


Viewing   received feedback

There are two ways to view  feedback , they are:


1.  Via the  Pre-Seller Dashboard > Call Feedback card , click on the view  feedback  icon

 

 


2.  Through the  lead  's  timeline , click on the audio that contains the numerical notification. 




After viewing the  feedback,  you can  respond , in cases where more than one interaction is required, or  mark it as read , to notify your manager that it has been read. 



 


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