We know that one of the most important functions in the lead prospecting and qualification process is communication via phone call, as it is at this moment that the most important information for the next decision-making process is collected and confirmed.
With that in mind, the call feedback was created to assist in your development, as it is through this feedback that you will have a better understanding of what you need to improve in your prospecting, especially in times of Home Office .
To request feedback is very simple, follow the step by step below and learn more.
IMPORTANT: The Call Feedback feature is only available for calls made through the Exact Spotter Webphone.
1. Log in to the Exact Spotter page .
The. Enter your email and password and click Sign in .
2. Access the side menu Lead/Opportunity > Lead Base (Funnel) .
3. Open the record of a lead that has already been connected. To facilitate identification, leave only the link icon enabled, in the filter by type of action on the lead timeline .
4. When identifying the audio, click on the Link Feedback option.
5. After opening the form, click on the Ask manager for feedback option.
Viewing received feedback
There are two ways to view feedback , they are:
1. Via the Pre-Seller Dashboard > Call Feedback card , click on the view feedback icon
2. Through the lead 's timeline , click on the audio that contains the numerical notification.
After viewing the feedback, you can respond , in cases where more than one interaction is required, or mark it as read , to notify your manager that it has been read.
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