Not receiving Cadence responses? Here's why

Did you put together an impressive Cadence with compelling content and a killer strategy, but the Cadence responses aren't coming through to Spotter? Curious about the reason behind this?

The primary cause for this issue lies in the configuration of your own domain within the Cadence, specifically in the DNS zone. If you set up your domain (the same one used for your emails) within the Cadence, the responses won't be recorded in Spotter. The lead will receive an error message when attempting to reply, and there's a chance (depending on the volume of emails sent) that your domain may end up on a blacklist.

That's why in the article on how to configure the Cadence, we emphasize the following guidance:

It is possible to configure a domain for the Cadence without requiring a subdomain, as long as the domain is EXCLUSIVELY used for email Cadence. If it is configured and pointed to other purposes, it won't work, and it will be necessary to set up a subdomain for the domain that will be used.

So, if you're experiencing issues with receiving responses, please check if the correct domain was registered for the Cadence, alright?

But if you were receiving responses before and suddenly stopped receiving them without making any changes to your Cadence settings, simply reach out to the support team via chat, email, or right here. Oh, in that case, we'll need the screenshots showing that emails are being responded to but not reaching you, alright?

Another possible scenario for lack of responses in the Cadence is that the lead might not be responding. In that case, it might be worth reviewing your templates and strategies. Our customer success team can assist with that ;)

We're always on the lookout for new solutions for you here in the help center. If you feel that any information is missing, just let us know!

See ya!