Difference between Meeting Cancellation and No-Show

Created by Andre Greiner, Modified on Wed, 22 Mar 2023 at 10:26 AM by Andre Greiner

Is there a difference between canceling a meeting and marking it as not taking place?

My salesperson marked that a meeting didn't happen in the meeting feedback, but it doesn't show up in the cancellation metrics...

 

In Spotter, there are two ways of informing that a meeting did not take place: it may have been canceled or the lead did not attend the meeting at the scheduled time.


Meeting cancellation is different from ''meeting did not take place''. Canceling a meeting is a ''unscheduling'', the pre-salesperson marks the cancellation of the meeting in the lead:


 


Another scenario is when a salesperson fills out meeting feedback. The first question is: Did the meeting take place? 


 

In this case, when the seller fills in that the meeting did not take place, it is considered a "no-show".

 

For pre-sales and sales metrics, only canceled meetings will be reflected in the metrics.

So if a lead had feedback filled in as "meeting did not take place", it will not appear in the PV or salesperson metrics dashboard.

 

Then you must be wondering: and where can I see the no-show result? We still don't have this report on Spotter, but while it doesn't come out, you can ask our super service team. Let's generate this report in a personalized way for you, okay?


Just ask for this link .

 

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