This permission is intended to enable the feature of listening to the audio of calls by pre-sellers.
Generally, the resource of opening the audio of the calls is used when there is a need to listen to the call to solve any doubts, confirm some information or when the pre-seller wants to study the quality of his calls.
By default, pre-sales users do not have access to the feature to open call audio. With this permission, he will have more autonomy to manage calls and leads .
Follow the step by step below to learn how to open the audio of calls quickly and easily.
1. Log in to the Exact Spotter page .
a. Enter your email and password and click Sign in .
2. Access the side menu > Lead List .
3. Open the record of a lead that has already been called and filter the action in the history. To do so, leave only the connection icon enabled.
4. When viewing the results, just click on play to hear the audio of the call
IMPORTANT : If you access the lead 's registration and cannot play the calls, check your permission level with the Manager, as there are individual, group and complete level permissions. To understand more about spotter permissions, click here.
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