This permission is intended to enable the feature of listening to the audio of calls by pre-sellers.
Generally, the resource of opening the audio of the calls is used when there is a need to listen to the call to solve any doubts, confirm some information or when the pre-seller wants to study the quality of his calls.
By default, pre-sales users do not have access to the feature to open call audio. With this permission, he will have more autonomy to manage calls and leads .
Follow the step by step below to release this permission in Exact Spotter.
1. Login to the Exact Spotter page with a Manager account .
a. Enter your email, password and click Login .
2. Access the menu Team > Pre-Salesors > Configure Permissions:
3. Release the Open call audio permission , according to the required level
permissions levels
Within Spotter we have some permission levels for pre-sellers, which can be extremely useful for optimizing processes and access.
• Use Same as Profile : Option that uses the permissions configured in the pre-seller profile.
• Individual: Pre-Seller will have limited access to their own Leads
• Groups: Pre-Salesperson will have limited access to leads corresponding to the group informed when granting access.
• Complete: Pre-Seller will have unlimited access to all Leads registered in the system.
4. After releasing the permission, click Save .
Rate this article so we can improve our service?
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article