- It is not possible to receive gain/loss/recovery of leads if the RD CRM account is integrated with the RD MKT account, in Spotter it is not a problem to have integration between the two, however if there is this integration in the CRM, this integration will be prioritized
- We only receive this update in the Spotter of the Opportunities (Deals) created in
the CRM from the Spotter, that is, if it is an Opportunity edition (reusing), we will not receive the gain, loss and/or recovery update
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/73049607040/original/A0WIaN4R30nd_pxoVCqwKPD-rT4EhnZkuQ.png?1680024524)
Differences between Integration in SpotterV1 and SpotterV2
Although it is mandatory to inform the sending step when activating the integration in RD CRM, this information is completely ignored in Spotter v2, what matters is the lead sending step that was configured in Spotter through the Settings > Integrations screen.
For example, if the step of sending the lead to the CRM was defined as "Filter 2" in the integration configuration in Spotter, when applying "Filter 2", the lead will be sent to the CRM automatically and after that, if the sale, we will receive the sale update in Spotter.
In case the sending step to CRM is configured as "Scheduling" in Spotter, when rescheduling a lead, the update will be performed in RD CRM as well, soon we will receive update of gain/loss/recovery of this lead (as long as it has been created by Spotter and has not been reused!).
We hope this update is well used by you ;)
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